Question 1

You charge $0.06 per minute now, but what if that rate goes up a lot?

Accepted Answer

The per-minute price has two parts: phone costs and AI model costs. If phone costs rise, other answering services will raise their rates too. AI models will only get cheaper as they improve.

Question 2

Can you really provide bug fixes and updates for EHR API changes at no additional cost, forever?

Accepted Answer

Yes, for the foreseeable future. We take code quality seriously, which keeps bugs rare and makes them less costly to fix. EHR APIs also change infrequently, so keeping your integration compatible usually requires limited work. 1. You would already have paid far less than you would have with a subscription-based alternative. 2. We would work with you to agree on a fair maintenance fee. Because our development team is small and efficient, we expect that fee to be lower than what most competitors charge.

Question 3

How soon can we go live?

Accepted Answer

It depends on which EHR you use. We’ll launch the core features first, then roll out the remaining features.

Question 4

Are you HIPAA compliant, and do you provide a BAA?

Accepted Answer

Yes. We are HIPAA compliant and provide a BAA.

Question 5

What happens when the AI cannot answer a question?

Accepted Answer

Our AI is instructed to answer only questions covered by your approved materials. If the information is not included, the caller is transferred to a member of your team.

Question 6

Can your AI medical receptionist take calls after hours?

Accepted Answer

Yes. Our AI can take calls for your medical practice after hours.

Question 7

How is this different from a phone menu (IVR)?

Accepted Answer

Unlike a phone menu, our AI understands what patients say in their own words, completes tasks such as booking visits and taking requests, and routes calls intelligently.

Question 8

Can we keep our current phone number?

Accepted Answer

Yes. You can route calls from your existing number without asking patients to learn a new one.

Question 9

Which EHR or PMS do you support?

Accepted Answer

Integration options depend on the system and the workflow you need. Tell us which EHR or PMS you use, and we’ll confirm what can be supported before setup.

Question 10

How do you protect patient information?

Accepted Answer

The service is designed to support HIPAA-compliant workflows, and a business associate agreement is available. During setup, we limit access and call handling to the information required for your approved workflows.

Question 11

What is the refund policy?

Accepted Answer

Get a full refund for any reason within 60 days of payment.

Question 12

What is a medical answering service?

Accepted Answer

A medical answering service handles patient calls on behalf of a medical office. It may be staffed by people or powered by AI. Any service that handles protected health information must comply with HIPAA. Some services do little more than take messages. More capable services connect deeply with the office’s EHR or PMS, allowing them to complete tasks and update records. This helps staff work more efficiently and prevents missed calls from turning into lost patients and lost revenue.

Patient	Date of birth	Phone
Jamie Chen	1985-03-15
Sam Rivera	1992-08-22

Get a lifetime license
for your AI medical office answering service.

Cost comparator

What our AI medical receptionist can do for your practice

24/7 Appointment Scheduling & Management

Waitlist Management

Patient Intake

Insurance and Eligibility

Medication Refills

Lab Requests

Fax & Referral Automation

Intelligent Routing & Triage

Task Management

Patient Payment Resolution

Proactive Outbound Outreach

Two-way Texting

Chatbot

Custom AI instruction

Patient Memory

Multilingual Support

Make a call and watch the demo EHR update.

Demo EHR

AI activity

Pay for 12 months, then keep your license for life.

What's included

FAQ

Get a lifetime licensefor your AI medical office answering service.