Privacy Policy
Last updated: September 13, 2026
This Privacy Policy explains how the provider of Medical Answering Service ("we," "us," or "our") collects, uses, and shares information when you visit medicalansweringservice.app (the "Site") or submit a setup request.
Information we collect
Information you submit
When you request setup information, we collect the details you choose to provide, which may include your preferred contact method and contact details, medical-office name, EHR or practice-management system, and additional information included in your message.
Please do not submit patient health information, medical records, or other sensitive personal information through the Site's general inquiry form. Any services provided to a medical office are governed by a separate written service agreement, including any applicable business associate agreement.
Information collected automatically
We and our service providers may collect limited technical and usage information when you use the Site, such as your IP address, browser and device type, pages viewed, referring page, and the date and time of your visit.
We use cookies that are necessary to remember your cookie-preference choice. With your consent, we may use Google Analytics and Microsoft Clarity to understand how visitors use the Site and improve it. These providers may use their own cookies or similar technologies under their respective privacy policies. You can accept or decline optional analytics cookies in the cookie banner.
How we use information
We use the information we collect to:
- respond to setup requests and communicate with you;
- operate, secure, maintain, and improve the Site;
- understand aggregate Site usage when you consent to analytics cookies; and
- comply with applicable legal obligations and protect our rights.
How we share information
We may share information with service providers that help us operate the Site, provide analytics, send email, or support our business. We may also disclose information when required by law, to protect the rights, safety, or property of us or others, or in connection with a business transfer.
We do not sell personal information or use information submitted through the Site for third-party marketing.
Data retention and security
We retain information for as long as reasonably necessary to respond to your request, operate the Site, meet legal obligations, resolve disputes, and enforce agreements.
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online transmission or storage system is completely secure, so we cannot guarantee absolute security.
Your choices and requests
You can decline optional analytics cookies through the cookie banner. You may also set your browser to limit cookies, though some Site features may not work as intended.
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you. To make a request or ask a privacy question, contact us at support@medical-office-answering-service.com.
Children's privacy
The Site is intended for business users and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so that we can address the request.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.
Contact
For privacy questions or requests, email support@medical-office-answering-service.com.